Refund policy

RETURNS AND REFUNDS

Latex 42 stands by its products and in the event that a product is faulty will, at its cost, repair the product where same is repairable or if the product is not repairable will replace same or refund or credit the price paid for same as the purchaser requests subject to the following:

• Upon receipt of your shipment you should carefully examine same and, if you are not satisfied, advise Latex 42 forthwith, no later than 14 days after receipt of the goods, providing details of your dissatisfaction.

• Latex 42 is happy to exchange any of its stock items, which do not fit the purchaser, with other available stock items, subject to price adjustments if the exchange is for a different stock item, and provided that the item is returned to Latex 42 within 14 days of delivery to the purchaser in good order and condition and at the cost of the purchaser.

• Unless custom designed and manufactured goods have unrepairable faults in manufacture or materials Latex 42 will not exchange, refund or credit the purchase price.

• Silicone Products
  Due to strict public health, hygiene, and safety regulations, Latex 42 does not accept returns, refunds, or exchanges for change-of-mind on any of our silicone products. 

  If an item possesses an inherent manufacturing defect (such as an improper material cure or an internal casting void), it is fully covered by our statutory guarantees under the Australian Consumer Law. 

  To protect public health and safety, any product suspected of a structural factory defect must be reported immediately. The item must be completely unused, unaltered, and presented in its original state to be eligible for studio inspection and an equivalent replacement. We do not honor fault claims on items that show signs of post-delivery use, wear, or exposure to incompatible chemical lubricants.