Refund policy

RETURNS AND REFUNDS

Latex 42 stands by its products and in the event that a product is faulty will, at its cost, repair the product where same is repairable or if the product is not repairable will replace same or refund or credit the price paid for same as the purchaser requests subject to the following:

• Upon receipt of your shipment you should carefully examine same and, if you are not satisfied, advise Latex 42 forthwith, no later than 14 days after receipt of the goods, providing details of your dissatisfaction.

• Latex 42 is happy to exchange any of its stock items, which do not fit the purchaser, with other available stock items, subject to price adjustments if the exchange is for a different stock item, and provided that the item is returned to Latex 42 within 14 days of delivery to the purchaser in good order and condition and at the cost of the purchaser.

• Unless custom designed and manufactured goods have unrepairable faults in manufacture or materials Latex 42 will not exchange, refund or credit the purchase price.

• Latex 42 does not offer returns and/or exchanges on any of our silicone products, such as adult toys for health and safety reasons. If there is a manufacturing fault that is deemed to be a fault by Latex 42 upon inspection by us, you will be given a replacement equivalent to the value of the original purchase. The purchaser must contact Latex 42 within 14 days of delivery to the purchaser if they find a fault with the silicone product